STANDARDS OF SERVICE
![Standards-of-Service-Underline Standards-of-Service-Underline](https://learnedmedia.com/wp-content/uploads/2016/05/Standards-of-Service-Underline-450x17.png)
OUR COMMITMENT
[L]earned Media is committed to advancing the potential of its Employees, Clients and Industry Partners through exceptional service and with the highest degree of ethical integrity. The following are a set of guiding principles, core values and overall business standards that inform the decisions, behaviors and procedures practiced by [L]earned Media.
PROFESSIONALISM & INCLUSION
![](https://learnedmedia.com/wp-content/uploads/2016/05/LM-Standards-of-Service-Underline--300x12.png)
![](https://learnedmedia.com/wp-content/uploads/2020/07/encourage-diversity.png)
We will support, promote and encourage diversity across all areas of our business.
![](https://learnedmedia.com/wp-content/uploads/2020/07/foster-inclusion.png)
We will be proactive in our efforts to foster inclusion and have a zero tolerance policy for prejudice of any kind.
![](https://learnedmedia.com/wp-content/uploads/2020/07/complete-professionalism.png)
We will require complete professionalism relating to all actions, behavior and language used amongst all humans that we have the pleasure of working with and for.
COMMUNICATION & RELIABILITY
![](https://learnedmedia.com/wp-content/uploads/2016/05/LM-Standards-of-Service-Underline--300x12.png)
![Speech bubble icon](https://learnedmedia.com/wp-content/uploads/2016/05/speech-icon-1.png)
We will be timely in responding to all communications, whether it is via email, phone or tweet.
![Communication bubble icon](https://learnedmedia.com/wp-content/uploads/2016/05/communication-icon-1-1.png)
We ensure our communications is thorough, addressing each and every item inquired about, and we take initiative in our clients favor to save them time and money, wherever possible.
![Shoe print icon](https://learnedmedia.com/wp-content/uploads/2016/05/footsteps-icon-1-1.png)
We will always provide clear next steps, countering for potential misunderstandings or miscommunication.
EXPECTATIONS & ACCOUNTABILITY
![](https://learnedmedia.com/wp-content/uploads/2016/05/LM-Standards-of-Service-Underline--300x12.png)
![Gear production icon](https://learnedmedia.com/wp-content/uploads/2016/05/gears-icon-1.png)
We will set clear expectations for each stage of our projects.
![Target icon](https://learnedmedia.com/wp-content/uploads/2016/05/target-icon-1.png)
We aim to achieve or supersede expectations in both the quality and delivery of any work product.
![Calendar icon](https://learnedmedia.com/wp-content/uploads/2016/05/calendar-icon-1.png)
If a deadline will be missed, we will notify you in advance as soon as possible and reset expectations.
RESPONSIBILITY & TRANSPARENCY
![](https://learnedmedia.com/wp-content/uploads/2016/05/LM-Standards-of-Service-Underline--300x12.png)
![Billing icon](https://learnedmedia.com/wp-content/uploads/2016/05/billing-icon-1-1.png)
We will be fair when it comes to compensation and billing.
![Calculator icon](https://learnedmedia.com/wp-content/uploads/2016/05/calculator-icon-1.png)
We will be sensitive, smart and responsible when it comes to handling all third-party costs, always communicating and agreeing upon outward payments ahead of time.
![Clock icon](https://learnedmedia.com/wp-content/uploads/2016/05/timing-icon-1.png)
We will track all our time diligently and can deliver Activity Reports for all work performed.