STANDARDS OF SERVICE
[L]earned Media is committed to advancing the potential of its Employees, Clients and Industry Partners through exceptional service and with the highest degree of ethical integrity. The following are a set of guiding principles, core values and overall business standards that inform the decisions, behaviors and procedures practiced by [L]earned Media.
PROFESSIONALISM & INCLUSION
We will support, promote and encourage diversity across all areas of our business.
We will be proactive in our efforts to foster inclusion and have a zero tolerance policy for prejudice of any kind.
We will require complete professionalism relating to all actions, behavior and language used amongst all humans that we have the pleasure of working with and for.
COMMUNICATION & RELIABILITY
We will be timely in responding to all communications, whether it is via email, phone or tweet.
We ensure our communications is thorough, addressing each and every item inquired about, and we take initiative in our clients favor to save them time and money, wherever possible.
We will always provide clear next steps, countering for potential misunderstandings or miscommunication.
EXPECTATIONS & ACCOUNTABILITY
We will set clear expectations for each stage of our projects.
We aim to achieve or supersede expectations in both the quality and delivery of any work product.
If a deadline will be missed, we will notify you in advance as soon as possible and reset expectations.
RESPONSIBILITY & TRANSPARENCY
We will be fair when it comes to compensation and billing.
We will be sensitive, smart and responsible when it comes to handling all third-party costs, always communicating and agreeing upon outward payments ahead of time.
We will track all our time diligently and can deliver Activity Reports for all work performed.