STANDARDS OF SERVICE

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OUR COMMITMENT

[L]earned Media is committed to advancing the potential of its Employees, Clients and Industry Partners through exceptional service and with the highest degree of ethical integrity. The following are a set of guiding principles, core values and overall business standards that inform the decisions, behaviors and procedures practiced by [L]earned Media.

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COMMUNICATION & RELIABILITY
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We will be timely in responding to all communications, whether it is via email, phone or tweet.

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We ensure our communications is thorough, addressing each and every item inquired about, and we take initiative in our clients favor to save them time and money, wherever possible.

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We will always provide clear next steps, countering for potential misunderstandings or miscommunication.

EXPECTATIONS & ACCOUNTABILITY
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We will set clear expectations for each stage of our projects.

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We aim to achieve or supersede expectations in both the quality and delivery of any work product.

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If a deadline will be missed, we will notify you in advance as soon as possible and reset expectations.

RESPONSIBILITY & TRANSPARENCY
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We will be fair when it comes to compensation and billing.

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We will be sensitive, smart and responsible when it comes to handling all third-party costs, always communicating and agreeing upon outward payments ahead of time.

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We will track all our time diligently and can deliver Activity Reports for all work performed.

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